What do you think are the most important qualities for someone to excel?

Regardless of your role within a FirstGroup company one of the main ways to impress, excel and enjoy your role is through demonstrating exceptional customer service. Whether you are in a front line role serving our customers or work in a back office department, we all have a part to play in helping our services run smoothly with our customers at the forefront.
Another additional quality to have in order to excel is a willingness to try and a pro-active attitude. Don't become stagnant and bogged down when working. Look for new challenges, opportunities for learning and possibilities to broaden your skills and understanding. One of the best ways to do this is through shadowing and secondment opportunities. Explore something new and have a taste of a different role or experience. The best thing about a secondment is that your substantive role will be waiting for you when you finish. You never know, it may lead to new doors opening...