Hi. What are the potential roles for apprenticeships in customer service please?
Additional information
I am interested in becoming a train manager please. Is that a role that can be trained for directly or do I need to start in another role and work my way up please? I am also interested in doing an apprenticeship for customer host or conductor.
Amanda R. asked a question to Great Western Railway
Category: Role Description
Date asked: Wednesday, April 2, 2025
Last reviewed: Monday, April 7, 2025
Alex S.
Application Support – HR and Recruitment
Hi Amanda,
Those roles that you've mentioned all have the necessary training provided for new starters. As such, you do not need to already be performing that role or have done so in the past, in order to apply.
What I will advise however, is that many of our Conductors and Train Managers would have initially begun their careers at GWR as Customer Hosts, as that it a common progression route.
I hope that helps.
Monday, April 7, 2025