Insider profil
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Top Insider Advice
I've always been passionate about helping people, previously before working here I have been a Scout Leader and a teacher in a school. Having these experiences made me sure that I wanted to go into a career which would help people to progress and better themselves. When I went for the Training Officer position I had no prior experience in training but was able to show the passion I had for the job and showcase the talent I had to creating that comfortable, open, and learning environment. So I would say if you've got a passion for a certain area where you want to work then go for it and show your passion.
Career path
Training Officer, First Customer Contact
FirstGroup
From 10/2021 to 05/2025Training Officer, First Customer Contact
FirstGroup
From 04/2019 to 11/2021Company
What do you like about your job and the company?
When training, there are some people who pick things up rather quickly and some who will take a bit longer to understand certain information. No matter how long it takes people to grasp the material, I am thrilled when it starts to sink in and will spend as much time as possible with each person individually to make sure they feel comfortable with the job which they're going to be performing. For me seeing someone happy to be in the job they've chosen motivates me most as I know I've helped them on that journey to successfully motivating themselves as well. I'll follow peoples' journeys as well, I feel training never finishes so I'll make sure the advisors I've had in training are always able to contact me if needed around material and if I'm unsure of their answers I will be sure to find out and let them know.
Greatest achievements
As a trainer I get pulled into projects, sometimes with a long lead time where there is time to prepare, and sometimes it'll be a last minute decision that something needs training and there's a lot less of a lead time with these. For this particular project I was told that we needed to train out to 62 advisors a brand new area of the business, which we had not been a part of beforehand. My lead time on this was 2 hours to prepare what I needed and deliver this out to the 62 advisors who needed it. I would class this as my biggest achievement as by the end of the 8 hour day session I ran with them, all 62 were competent at the role and ready to go live with this new area of the business.
Christopher G
Top Insider Advice
Experiencing new things will broaden your horizon and give you things to talk about. This is really useful for life experiences and for discussions at interviews when the time is right to move on. Seek out new opportunities to meet new people and take part in exciting and innovative new projects. Want to try something different from your day job and see if you like it first? Why not do some shadowing or grab the opportunity to go on secondment within the business you're working in? With a secondment this is ideal as it means your original position will be waiting for you if, and when, you decide to return. You never know, a secondment may lead to new doors opening that you never thought about previously!
Adrian M
Top Insider Advice
My role enables me to champion the voice of the customer and lead the business in the delivery of the customer proposition through a high-profile, visible management style. I work collaboratively with a can-do attitude, always seeking opportunities to enhance the stakeholder experience, promoting the reputation of our Lumo business with our customers, stakeholders & partners, so that our customers can ‘Travel Safe & Well”. Health and Safety play an essential element to every activity and play an integral part of all thought processes. I adhere to strict rules and guidelines, always work with policies and procedures to ensure customers and colleagues travel well fulfilling their expectations. I strive to complete all activities in a timely manner, utilise and develop new skills whilst being punctual and working collaboratively with all colleagues within the team.
Claire S
Top Insider Advice
Your professional reputation is about you and will follow you throughout your career, it's important to protect it. Sometimes you may not agree professionally with business decisions or strategy. You should never let an employer feel like you have to compromise your professional integrity to aid your popularity within the company to secure promotions. It is important to check the values of the company you are seeking employment with and make sure they are a good fit for you. Research how others have rated working for the company you are considering taking a position at. Don't always think about the salary, there is much more to it in order to ensure your success and happiness within a company. Ensure you work for a company who value you and will help you develop your professional career and thrive.