I've always been passionate about helping people, previously before working here I have been a Scout Leader and a teacher in a school. Having these experiences made me sure that I wanted to go into a career which would help people to progress and better themselves. When I went for the Training Officer position I had no prior experience in training but was able to show the passion I had for the job and showcase the talent I had to creating that comfortable, open, and learning environment. So I would say if you've got a passion for a certain area where you want to work then go for it and show your passion.

To allow and develop a potential candidate's career, one must be willing to accept change. Although it is not possible to change careers overnight, it is possible to change direction of a career overnight. For a candidate to ensure effective career changes, following must be adhered to: a) Identify potential strengths and weaknesses: Knowing your strengths and weaknesses can help you identify the areas where you need to improve and the areas where you can excel. b) Set SMART goals: Setting clear goals can help one stay focused and motivated. Make sure your goals are specific, measurable, achievable, relevant, and time-bound. c) Developing your skills: Continuously developing your skills can help you stay competitive in the job market. Consider enrolling to various courses, attending workshops, or reading books to develop your skills. d) Network: Networking is an essential part of building a successful career. Attend organisation events, join professional organizations, and connect with people in your field. e) Be adaptable: The job market is constantly changing, and it’s important to be adaptable. Be open to new opportunities and be willing to learn new skills. f) Be persistent: Building a successful career takes time and effort. Don’t get discouraged by setbacks or rejections. Keep working hard and stay focused on your goal.

My role enables me to champion the voice of the customer and lead the business in the delivery of the customer proposition through a high-profile, visible management style. I work collaboratively with a can-do attitude, always seeking opportunities to enhance the stakeholder experience, promoting the reputation of our Lumo business with our customers, stakeholders & partners, so that our customers can ‘Travel Safe & Well”. Health and Safety play an essential element to every activity and play an integral part of all thought processes. I adhere to strict rules and guidelines, always work with policies and procedures to ensure customers and colleagues travel well fulfilling their expectations. I strive to complete all activities in a timely manner, utilise and develop new skills whilst being punctual and working collaboratively with all colleagues within the team.