To allow and develop a potential candidate's career, one must be willing to accept change. Although it is not possible to change careers overnight, it is possible to change direction of a career overnight. For a candidate to ensure effective career changes, following must be adhered to: a) Identify potential strengths and weaknesses: Knowing your strengths and weaknesses can help you identify the areas where you need to improve and the areas where you can excel. b) Set SMART goals: Setting clear goals can help one stay focused and motivated. Make sure your goals are specific, measurable, achievable, relevant, and time-bound. c) Developing your skills: Continuously developing your skills can help you stay competitive in the job market. Consider enrolling to various courses, attending workshops, or reading books to develop your skills. d) Network: Networking is an essential part of building a successful career. Attend organisation events, join professional organizations, and connect with people in your field. e) Be adaptable: The job market is constantly changing, and it’s important to be adaptable. Be open to new opportunities and be willing to learn new skills. f) Be persistent: Building a successful career takes time and effort. Don’t get discouraged by setbacks or rejections. Keep working hard and stay focused on your goal.

First impressions count, and you may not always know they are happening. Particularly in our industry, you will likely rub shoulders with numerous influential people throughout your career. These moments can be opportunities to make a lasting impression, so take advantage of that. People want to work with people that are pleasant, professional and trustworthy, so make sure you showcase those behaviours regularly with your interactions. The rest of your qualities, skills and experiences, you can evidence and build on while you make more meaningful connections, but the first three are the basics that will catch peoples' eye and help make an impression. There are plenty of opportunities to learn, but they usually require a bit of effort. If it is something you want, remember that investing in yourself with time and effort is to serve you in the long run, so why not take the opportunity? Network, speak to that person. Learn that new skill. Develop on that weakness. Don't be disheartened if you fail that one time, ask for constructive feedback, reflect and learn from it and try again.

My role enables me to champion the voice of the customer and lead the business in the delivery of the customer proposition through a high-profile, visible management style. I work collaboratively with a can-do attitude, always seeking opportunities to enhance the stakeholder experience, promoting the reputation of our Lumo business with our customers, stakeholders & partners, so that our customers can ‘Travel Safe & Well”. Health and Safety play an essential element to every activity and play an integral part of all thought processes. I adhere to strict rules and guidelines, always work with policies and procedures to ensure customers and colleagues travel well fulfilling their expectations. I strive to complete all activities in a timely manner, utilise and develop new skills whilst being punctual and working collaboratively with all colleagues within the team.