My role enables me to champion the voice of the customer and lead the business in the delivery of the customer proposition through a high-profile, visible management style. I work collaboratively with a can-do attitude, always seeking opportunities to enhance the stakeholder experience, promoting the reputation of our Lumo business with our customers, stakeholders & partners, so that our customers can ‘Travel Safe & Well”. Health and Safety play an essential element to every activity and play an integral part of all thought processes. I adhere to strict rules and guidelines, always work with policies and procedures to ensure customers and colleagues travel well fulfilling their expectations. I strive to complete all activities in a timely manner, utilise and develop new skills whilst being punctual and working collaboratively with all colleagues within the team.

To allow and develop a potential candidate's career, one must be willing to accept change. Although it is not possible to change careers overnight, it is possible to change direction of a career overnight. For a candidate to ensure effective career changes, following must be adhered to: a) Identify potential strengths and weaknesses: Knowing your strengths and weaknesses can help you identify the areas where you need to improve and the areas where you can excel. b) Set SMART goals: Setting clear goals can help one stay focused and motivated. Make sure your goals are specific, measurable, achievable, relevant, and time-bound. c) Developing your skills: Continuously developing your skills can help you stay competitive in the job market. Consider enrolling to various courses, attending workshops, or reading books to develop your skills. d) Network: Networking is an essential part of building a successful career. Attend organisation events, join professional organizations, and connect with people in your field. e) Be adaptable: The job market is constantly changing, and it’s important to be adaptable. Be open to new opportunities and be willing to learn new skills. f) Be persistent: Building a successful career takes time and effort. Don’t get discouraged by setbacks or rejections. Keep working hard and stay focused on your goal.

The only way to learn how to do a job is to ask questions from those around you. No question is a silly question. Also putting yourself out there asking questions, getting your voice heard helps establish your presence within an organisation and can help you progress your career further