I've always been passionate about helping people, previously before working here I have been a Scout Leader and a teacher in a school. Having these experiences made me sure that I wanted to go into a career which would help people to progress and better themselves. When I went for the Training Officer position I had no prior experience in training but was able to show the passion I had for the job and showcase the talent I had to creating that comfortable, open, and learning environment. So I would say if you've got a passion for a certain area where you want to work then go for it and show your passion.

My role enables me to champion the voice of the customer and lead the business in the delivery of the customer proposition through a high-profile, visible management style. I work collaboratively with a can-do attitude, always seeking opportunities to enhance the stakeholder experience, promoting the reputation of our Lumo business with our customers, stakeholders & partners, so that our customers can ‘Travel Safe & Well”. Health and Safety play an essential element to every activity and play an integral part of all thought processes. I adhere to strict rules and guidelines, always work with policies and procedures to ensure customers and colleagues travel well fulfilling their expectations. I strive to complete all activities in a timely manner, utilise and develop new skills whilst being punctual and working collaboratively with all colleagues within the team.

I would encourage anyone who wants to pursue a career as a Train Driver...Go for it. You will not regret it. From the very early shifts to the late ones; every drive brings its own challenges. This is something that still excites me when I get to drive. I have played an active part in answering recruitment questions in the past as well as delivering training to trainee drivers. So the application process will all be worth it once you sit in the driving seat. We’re determined to make a difference. We’ve worked with the LGBTQ+ community and our Inclusion Council to raise the bar. At Avanti West Coast, we’re committed to creating a team that works for all of us. We know it’s not enough to say it – we must live it too. Every single day. That’s why we’ve introduced Live Proud. In a world where anyone can be anything, we all want the opportunity to be ourselves. That’s why we’re encouraging colleagues, customers and communities to share their spark. And when it comes to Pride, we’re proud to stand out. If you have been thinking about applying, come and share your spark and join our amazing community.